5. Masspike financial Policies regarding Cancellations, Refunds and Credits
5.1 Masspike Summer ClinicTraining Financial Policy a. $75 of each 3-5 day training session fee is nonrefundable. Partial refunds will be given if written cancellation notice is received 30 days before the specific summer training sesson for which you are enrolled. .AFTER that, NO refunds or credit for cancelled sessions will be given, even for injuries, illnesses or family emergencies, before or at a session. We are willing to reschedule the participant to a different session this summer, if a space is available. b. With director's permission, you can transfer the session spot to someone else, of similar gender and experience level. There may be a $30 processing fee to transfer the session spot to another player (if new applicant) and you will need to collect payment from them. c..While we often get requests, after an injury or illness, to reconsider this cancellation policy, We cannot. Masspike financial committments, to the gym, the staff and equipment vendors, are made based on the application numbers registered. Consider buying cancellation insurance to protect your session fee losses due to cancellation.
5.2 February Vacation Clinic Financial Policies. a. Before Feb 1, partial credits for Feb vacation session cancellations will be given, if written notice is received, The partial credit will consist of the application cost minus the nonrefundable $50 deposit portion of the fee. There will be NO credit for cancelled sessions if request is not received before Feb 1, even for injuries before or at the clinic. b. We have tentatively booked the gym on Friday Feb 22, as a possible weather makeup day if needed, or we will try to extend hours on Mon-Thur to make up time missed. Although we will try to make up all the time missed, since the Cost of 3 days of Feb clinic is the same as 4 days, no refunds wil be given if 1 snow/emergency day cannot be rescheduled or attended. If a 2nd day needs to be cancelled due to weather/emergency, and no makeup is possible duriing the Feb Vacation period (up through Sun Feb 24) $65/payer will be returned or credited towards a summer clinic of your choice.. If a player signed up for 3 days or less has one day cancelled due to extreme weather, they can make up their cancelled session on another day that week, if room allows that. No refunds will be granted to those who cannot attend the scheduled makeup session. c. For high school winter sports athletes: we realize that playoff schedules may be undetermined until shortly before the clinic. If you'd like to attend but can't be sure you are available, email email@example.com to discuss the possibility of saving a spot.
5.3 Private/Small Group Lessons Financial Policies a. Full payment (cash preferred) for each lesson will be made at the gym before the session. If you fail to make payment (forget cash/check, do not show up, or cancel), you give permission, by signing these terms and conditions, to charge the small group lesson fee to your credit card on file. b. Credit card account information will be required with the application as a back up payment method, unless a written exception is granted upon request. c. An acceptance/session status email should be sent to your email on file a few days after the application is submitted. If you do not receive this status email, it is your responsibility to contact Masspike Volleyball (firstname.lastname@example.org ) to inquire about your status. Sometimes a longer timeframe is needed to create a small group appropriate for the applicant. Once a player is accepted into a session, you are financially obligated to pay for it with the methods stated in a. or b. above d. CANCELLATIONS AND MONEY OWED i. These 50 or 60 minute sessions have limited space and once you are accepted into a small group lesson, you are financially obligated to that lesson. If you cancel a small group lesson, in writing or by email, (for summer sessions by July 1, for Fall sessions at least 8 days before the scheduled session) then a charge of $15 per lesson cancelled will be charged to your credit card account.. After those deadlines,, if you cancel, you will owe the full session fee and that fee will be charged to your credit card. (regardless of the reason) ii. At the discretion of the Masspike Director, If there is session space and staffing availability, a player may change into a same-season small group lesson without any additional fees. iii. With written permission of the Masspike Director, the applicant, that needs to cancel, can find an equivalent replacement (same age, gender, skill level). That replacement would need to fill out a full application on line and supply required medical forms. A small fee may be charged for this replacement process.
5.4.Fall Combo Clinic Financial Policies a. Credit card account information will be required unless a written exception is granted upon request b. You give permission for your credit card accounts to be billed for full payment for Combo Clinics stated on the application. Full payment is required at time of enrollment. Half of that payment is refundable if a written cancellation notice is received at least 7 days before the start of the first of 5 Sunday Fall Combo Clinic Series. c. If there is availability in a different clinic or lesson in that fall lesson series, the director may allow for a change or date within the fall series. d. Participants who need to cancel and will not receive a refund, may find an appropriate replacement for themselves. The replacement cannot be enrolled before the cancellation and must get all appropriate paperwork submitted online prior to the session. That replacement can then refund, the enrollee who is cancelling.
5.5 Exceptions for our Financial/Cancellation Policies may be made between the Participant and the Clinic Director, before the Participant applies, on a case by case basis. The director will consider special circumstances such as possible high school team conflicts, uncertain recovery from existing injuries, etc. If no other agreement is made before the application, Standard Masspike policies will apply 5.1, 5.2, 5.3. 5.4
Camp Cancellation Insurance
Introducing Program Protector
Program Protector is a travel protection plan, available through your online camper application,that helps to protect a parent's investment in camp
How it Works
A parent can choose to purchase Program Protector while completing their child's enrollment form. Upon enrollment, an e-mail confirmation will be sent to the parent with a link to the plan documents.
Program Protector Options:
Standard Plan: Program Cancellation & Interruption (for Covered Reasons) www.tripmate.com/wpF530S (choose the resident state of the camper to view) Enhanced Plan: "Cancel for Any Reason" Benefit www.tripmate.com/wpF530E (choose the resident state of the camper to view)
Please note: Program Protector is only available to United States residents. The Enhanced Plan is not available to residents of New York state. Additionally, the system is not designed to specify which sessions are or (are not eligible) for Program Protection.